Professional Consulting Services
When our customers entrust us to help deliver value from their PPM or PSA software investments, we become part of their team. Blue Ball Solutions provides best of breed software and services to organisations such as Consultancies and IT Services Providers. Our solutions are respected for their unmatched ability to meet critical business objectives. We can offer a complete suite of services throughout the project lifecycle from requirements definition and software selection through planning, implementation and post-deployment advice and support. Providing thought leadership throughout drawing on many years’ experience in the market.
Experience, Integrity, Expertise and Commitment
The quality of our PSA and PPM consulting services is demonstrated by:
- Domain knowledge – our experience stretches back farther than the birth of the PSA and PPM sectors as we known them today.
- Industry best practices – Since 2003 Blue Ball Solutions has built up a significant amount of best practice and industry know-how
- Product Expertise – Blue Ball Solutions is the longest standing and most trusted Changepoint partner in Europe and the majority of our our team are long term employees possessing up to date product knowledge and certification
- Customer commitment – long term partnership with our customers is a primary goal and we invest significantly in account management
Why Choose Us?
- Huge Industry Experience
- Business Outcomes Focused
- Deep Understanding of Business Challenges
- Commitment to Customer Satisfaction
- Multi-Lingual Team of Experts
- Trusted Partner to Leading Vendors
- Professional Account Management
- Extensive Range of Functional & Technical Services
Business Requirement Analysis
Solution Design Definition
Software Configuration Tailoring
Training and Knowledge Transfer
Our Range of Services
Project Planning and Control
Assistance with developing your project plans aligned with standard implementation methodology.
Stakeholder Validation Presentation
Assistance with preparing and delivering stakeholder communication and presentation.
A service desk with web based portal and ticketing to assist with issues, changes and support requests.
Data Migration Coordination
Helping you define and execute a data migration strategy to migrate historical and in-flight data to your new system.
Post Deployment Reviews
We can conduct periodic reviews of your deployed solution to resolve issues, identify areas for improvement aimed at maximising adoption and value.
Training & Training Development
We can train your trainers and end users including assistance with the design and creation of tailored training materials.
Assistance for on-premise customers with server sizing, preparation and software installation.
We can provide secure, scalable and reliable software hosting services from our own data centres.
Helping you design and build new and customised reports and dashboards.
Keeping you informed of future enhancements and creating a roadmap for your system plus service pack and patching advice for on-premise customers.
Solution Design Facilitation
Leading design workshops to match business requirements with software capabilities and define solutions.
Helping to ensure the software is optimally configured to suit your needs and advice with ongoing configuration management.
Interface Design and Development
Working with 3rd party systems such as HR, ERP and CRM to design and build robust integration.
Help preparing an appropriate test strategy and support through system, integration and acceptance test phases.
Supporting you in vendor communications including liaison with services, product management, sales and customer support.